Returns and Exchanges

Due to the nature of sealed products in the Trading Card Game (TCG) industry, we cannot accept returns or exchanges once the product has been opened or tampered with. However, if your item arrives damaged, defective, or not as described, please reach out to us immediately.

Eligibility for Returns

To be eligible for a return, the product must be:

•    Sealed and unused (if you received the wrong item or a damaged product).

•    Contact us within 7 days of receiving your order.

How to Request a Return

If you believe your item is damaged, defective, or not as described, please email us at support@keoscache.com with the following information:

•    Order Number

•    Photos of the damaged or incorrect item

We will review your case and provide a resolution, which may include a replacement or refund.

Shipping Issues

Once an order has been shipped, we are not responsible for delays, damages, or losses caused by the shipping carrier. However, we will assist with claims if a package is lost or damaged during transit, though we are not liable for carrier-related issues. Please ensure the correct shipping address is provided at the time of purchase to avoid potential delivery issues.

Refunds

Refunds will be issued only in cases where the product is damaged, defective, or not as described. Approved refunds will be processed to the original payment method, minus any cancellation fees (if applicable).

Disclaimers

By purchasing from us, you agree to the terms outlined in this Return Policy. We reserve the right to update this policy at any time, and such updates will take effect immediately upon posting on our website.